Privacy Policy

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~~Richmond Hydroponics P/L is committed to protecting your privacy. This privacy statement applies to the data collected by ~~Richmond Hydroponics P/L through its ~~Richmond Hydroponics P/L Store, including the~~Richmond Hydroponics P/L Store websites that specifically point to this privacy statement (the “Site” or “Website”) and its ~~Richmond Hydroponics P/L Store retail location that specifically point to this privacy statement (the “Store,” collectively the “~~Richmond Hydroponics P/L Stores”). This privacy statement does not apply to other online or offline ~~Richmond Hydroponics P/L sites, stores products, or services. Similarly, this privacy statement does not apply to the products or services that you may purchase through the Store or the Website, unless those products and services specifically reference this privacy statement.

Collection of Your Information

We will ask you when we need information that allows us to contact you. The personal information we collect may include your name, email address, phone number, and postal address. We may also collect demographic information, such as your ZIP or postal code, age, gender, preferences, interests and favorites. If you choose to make a purchase or sign up for a paid subscription service, we will ask for additional information, such as your credit card number and billing address which is used to create a billing account. If you choose to participate in these activities, we may also collect information from you that you provide in response to surveys or that you provide in connection with a contest. In our Stores, we may use video surveillance for safety and loss prevention purposes. We may also use video footage for analytical purposes.

We may collect information about your visit to the Store or the Website. For example, we may use Web site analytics tools to retrieve information from your browser, including the site you came from, the search engine(s) and the keywords you used to find our Website, the pages you view within the Website, your browser add-ons, and your browser's width and height. Additionally, we collect certain standard information that your browser sends to every Web site you visit, such as your IP address, browser type and language, access times and referring Web site addresses. We may use information from your browser, such as language choice, to improve your customer experience, for example by making our Website accessible to you in your preferred language where possible.

In order to offer you a more consistent and personalized experience in your interactions with ~~Richmond Hydroponics P/L, information collected through one ~~Richmond Hydroponics P/L service may be combined with information obtained through other ~~Richmond Hydroponics P/L services. We may also supplement the information we collect with information obtained from other companies. For example, we may use services from other companies that enable us to derive a general geographic area based on your IP address in order to customize certain services to your geographic area

Use of Your Information

The information collected in the Store or on the Website will be used to operate the Store and the Website and to provide the service(s) or carry out the transaction(s) you have requested or authorized, to include sending you a reminder if you have items in your shopping cart. We may also use this information to provide customer support, to facilitate returns and exchanges, to respond to questions or complaints, to conduct customer surveys, to detect and prevent fraud and for other purposes described in this Privacy Statement.

In support of these uses, ~~Richmond Hydroponics P/L may use your information to provide you with more effective customer service, improve the Store or the Website and any related ~~Richmond Hydroponics P/L products or services, perform statistical analysis, and make the Website easier to use by eliminating the need for you to repeatedly enter the same information or by customizing the Website to your particular preferences or interests.

We may use your information to provide you with important information about the product or service that you are using, including critical updates and notifications. Additionally, with your permission, we may send you information about~~Richmond Hydroponics P/L Store products, services, events and promotions, as well as the same information for other~~Richmond Hydroponics P/L products and services. Also with your permission, we may share your personal information with ~~Richmond Hydroponics P/L partners so they may send you information about their products and services. ~~Richmond Hydroponics P/L might use your email address.

Except as otherwise described in this statement or with your permission, personal information you provide to ~~Richmond Hydroponics P/L in connection with the Store or on the Website will not be shared outside of ~~Richmond Hydroponics P/L and its controlled subsidiaries and affiliates.

You can stop the delivery of future promotional e-mail from ~~Richmond Hydroponics P/L sites and services by following the specific instructions in the e-mail you receive. You may also make choices about the communications you receive through the Website by signing into your ~~Richmond Hydroponics P/L Store account and modifying your contact settings. For Store communications, you may modify your contact preferences by notifying the Store directly.

In the event that you return any product or item, you are responsible for deleting all stored personal information and content before your return it.

Please be aware that this privacy statement and any choices you make in the Store or on the Website will not necessarily apply to personal information you may have provided to ~~Richmond Hydroponics P/L in the context of other, separately operated, ~~Richmond Hydroponics P/L websites, products or services.

Access to Your Personal Information

You can review and edit the personal information you provided at the Website by signing into your ~~Richmond Hydroponics P/L Store account. In order to help prevent your personal information from being viewed by others, you will be required to sign in with your ~~Richmond Hydroponics P/L account credentials (e-mail address and password).

Security of Your Information

At ~~Richmond Hydroponics P/L, we take the security of your personal information very seriously. We use a variety of security technologies and procedures in our Stores and on our Websites to help protect your personal information from unauthorized access, use, or disclosure. For example, for our Website, we store the personal information you provide on computer servers with limited access that are located in controlled facilities. Additionally, if we transmit sensitive personal information (such as a credit card number) over the Internet, we protect it through the use of encryption, such as the Secure Socket Layer (SSL) protocol.

Cookies & Similar Technologies

Most Microsoft web sites use "cookies," which are small text files placed on your hard disk by a web server. Cookies contain text that can be read by a web server in the domain that issued the cookie to you. That text often consists of a string of numbers and letters that uniquely identifies your computer, but may contain other information as well. Here is an example of the text stored in a cookie that Microsoft might place on your hard disk when you visit one of our web sites: E3732CA7E319442F97EA48A170C99801

We may use cookies for:
Storing your Preferences and Settings. If you enter your city or postal code to get local news or weather information on a Microsoft site, we may store that city or postal code in a cookie so that you will see the relevant local information when you return to the site. This can save you time by eliminating the need to repeatedly enter the same information every time you visit the site.
Sign-in and Authentication. When you sign in to a site or service using your Microsoft account, we store your unique ID number, and the time you signed in, in an encrypted cookie on your hard disk. This cookie allows you to move from page to page at the site without having to sign in again on each page. When you sign out, these cookies are deleted from your computer. We also use cookies to improve the sign-in experience. For example, your e-mail address may be stored in a cookie that will remain on your computer after you sign out. This cookie allows your e-mail address to be pre-populated, so that you will only need to type your password the next time you sign in. In addition, we use cookies to store items in your Shopping Cart between visits. If you are using a public computer or do not want this information to be stored, you can select the appropriate radio button on the sign-in page, and this cookie will not be used.
Targeted Advertising When we display online advertisements to you, we will place one or more persistent cookies on your device in order to recognize your device each time we display an ad to you. Because we serve advertisements on our own web sites as well as those of our advertising and publisher partners, we are able to compile information over time about the types of pages, content and ads you, or others who are using your computer, visited or viewed. This information is used for many purposes, for example, it helps us try to ensure that you do not see the same advertisements over and over again. We also use this information to help select and display targeted advertisements that we believe may be of interest to you. You can find more information about this use of cookies, including how to opt out of receiving targeted advertising from ~~Richmond Hydroponics P/L, in ~~Richmond Hydroponics P/L Advertising Privacy Statement.
Site Analytics We may use cookies to count the number of unique visitors to a web page or service or to develop other aggregate statistics about the operations of our sites and services. These analytics help us operate and improve the performance of these sites and services.

Some of the cookies we commonly use are listed in the following chart. This list is not exhaustive, but it is intended to illustrate some of the reasons we set cookies. If you visit one of our web sites, the site may set some or all of the following cookies:


Cookie name
 
Description

How to Control Cookies
Browser Controls to Block Cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to block cookies.

For example, in Internet Explorer 9, you may block cookies by taking the following steps:
1.Click “Tools” and then select “Internet Options”
2.Click the “Privacy” tab at the top of the window
3.Move the slider up or down to select the types of cookies you wish to block

Instructions for blocking cookies in other browsers are available at http://www.allaboutcookies.org/manage-cookies/.

Please be aware that if you choose to block cookies, you will not be able to add items to your shopping cart, proceed to checkout, or sign in or use other interactive features of Microsoft sites and services that depend on cookies, and some advertising preferences that are dependent on cookies may not be able to be respected.
Browser Controls to Delete Cookies. If you accept cookies, you can delete them later.

For example, in Internet Explorer 9, you may delete cookies by taking the following steps:
1.Click “Tools” and then select “Internet Options”
2.On the “General” tab, under “Browsing History,” click the “Delete” button
3.On the pop-up, select the box next to “Cookies”
4.Click the “Delete” button

Instructions for deleting cookies in other browsers are available at http://www.allaboutcookies.org/manage-cookies/.

Please be aware that if you choose to delete cookies, any settings and preferences controlled by those cookies, including advertising preferences, will be deleted and may need to be recreated.
Browser Controls for “Do Not Track” and Tracking Protection. Some newer browsers have incorporated “Do Not Track” features. Most of these features, when turned on, send a signal or preference to the web sites you visit indicating that you do not wish to be tracked. Those sites may continue to engage in activities you might view as tracking even though you have expressed this preference, depending on the sites’ privacy practices.

Internet Explorer 9 has a feature called Tracking Protection that helps prevent the web sites you go to from automatically sending details about your visit to third-party content providers. When you add a Tracking Protection List, Internet Explorer will block third-party content, including cookies, from any site that is listed as a site to be blocked. By limiting calls to these sites, Internet Explorer will limit the information these third-party sites can collect about you. And when you have a Tracking Protection List enabled, Internet Explorer will send a Do Not Track signal or preference to the web sites you visit. For more information about Tracking Protection Lists and how to find them, please see the Internet Explorer privacy statement or Internet Explorer Help.
Advertising Opt-Out Controls Because cookies may be used for many purposes, users who object to behaviorally targeted advertising may choose to accept cookies but opt out from that particular use. Companies in the online advertising industry have developed guidelines and programs to help protect users’ privacy, and these industry programs include web pages you can visit to opt out from receiving behaviorally targeted advertisements from all participating companies (including Microsoft). These pages include:
1.Digital Advertising Alliance (DAA) Consumer Choice Page: http://www.aboutads.info/choices/
2.Network Advertising Initiative (NAI) Opt-Out Page: http://www.networkadvertising.org/managing/opt_out.asp

Individual advertising companies may also offer their own opt-out capabilities plus more advanced advertising choices. For instance, Microsoft’s advertising preference and opt-out controls are available at http://choice.live.com/advertisementchoice/. Please note that opting out does not mean that you will stop getting ads or see fewer ads; however, if you do opt out, the ads that you receive will no longer be behaviorally targeted. In addition, opting out does not stop information from being collected.

Our Use of Web Beacons

Microsoft web pages may contain electronic images known as web beacons - sometimes called single-pixel gifs - that may be used to help deliver cookies on our sites, let us count users who have visited those pages and deliver co-branded services. We may include web beacons in our promotional e-mail messages or newsletters to determine whether messages have been opened and acted upon.

We may also work with other companies that advertise on Microsoft sites to place web beacons on their sites or in their advertisements to let us develop statistics on how often clicking on an advertisement on a Microsoft site results in a purchase or other action on the advertiser's site.

Thank you.

Richmond Hydroponics P/L

3/84 Bells Line of rd

North Richmond NSW 2754

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